Terms, privacy and disclaimer.

You must be at least 18 years old and able to enter into a binding contract. If you book on behalf of a company, you confirm you are authorised to bind that company.

Anima Libera provides mindset-led business coaching and strategic advisory for founders and agency owners. Engagements may include 1:1 coaching, group programmes, workshops, masterclasses and advisory sessions. The scope, duration, session count and fee for each engagement are set out in the proposal, invoice or programme description you accept before we begin ("Engagement Agreement"). If anything in an Engagement Agreement conflicts with these Terms, the Engagement Agreement governs that engagement.

Coaching is a collaborative process. You remain solely responsible for the decisions you make, the actions you take and the results you achieve in your business.

Consultations and sessions are booked through our scheduling link. Please give at least 24 hours' notice to reschedule a session. Sessions cancelled with less notice, or missed without notice, are treated as delivered and may be forfeited. We may reschedule a session where necessary and will offer you the earliest reasonable alternative.

Fees are stated in your Engagement Agreement and are due on the dates stated there. Where a payment plan is agreed, all instalments remain payable for the full engagement even if you stop attending sessions. Unless local law requires otherwise, fees are exclusive of any taxes, bank fees or currency conversion charges, which are your responsibility. We may pause delivery of the Services while an invoice is overdue.

All fees are non-refundable once a programme, engagement or session block has begun. Because your place reserves capacity we cannot offer to another client, we do not provide refunds for change of mind, missed sessions or unused sessions. Where circumstances genuinely prevent you from continuing, contact us and we may, at our sole discretion, offer to pause the engagement or credit remaining sessions for later use. Nothing here limits rights you have under applicable consumer law that cannot be waived.

What you share in sessions is treated as confidential and is not disclosed to third parties, except where you give permission or where disclosure is required by law or is necessary to prevent serious harm. We ask that you treat materials, frameworks and other participants' contributions in group settings with the same confidence.

The Site, its copy and design, and all frameworks, worksheets, recordings, slides and other materials we provide remain the intellectual property of Anima Libera Co LLC. You receive a personal, non-transferable licence to use them for your own business. You may not copy, resell, republish, teach, licence or otherwise distribute our materials, or use them to build a competing coaching or training offer, without our written permission.

Client testimonials published on this Site are shared with the permission of the people who gave them and reflect their individual experience. We may quote written feedback and reviews you provide publicly on the Site; tell us in writing if you would prefer your name, business or story to be anonymised or removed and we will action it.

You agree to engage respectfully with Charlene Ormo, our team and other participants, to provide accurate information, and not to record sessions without consent. We may end an engagement without refund where conduct is abusive, unlawful or materially disruptive to others.

Either party may end an engagement in writing. Where we end an engagement for reasons other than your breach, we will refund fees for any wholly undelivered portion that has been paid in advance. Sections on intellectual property, confidentiality, disclaimers and liability continue to apply after an engagement ends.

To the maximum extent permitted by law, Anima Libera Co LLC is not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, goodwill or business opportunity, arising from the Site or the Services. Our total aggregate liability in connection with an engagement is limited to the fees you paid us for that engagement. You agree to indemnify us against claims arising from your business decisions, your use of our materials in breach of these Terms, or your unlawful conduct.

We rely on third-party providers for scheduling, video calls, payments, email and analytics. Your use of those tools is also subject to their own terms and privacy policies, and we are not responsible for their availability or conduct.

These Terms are governed by the laws of the United States and the state in which Anima Libera Co LLC is registered, without regard to conflict-of-laws rules. We may update these Terms from time to time; the version published on this page at the time you book applies to your engagement, and the "last updated" date above shows when the current version took effect.

Questions about these Terms: hello@animalibera.co.

Information you give us: your name, email address, business name and website, the details you enter when booking a consultation, and anything you choose to share by email or in sessions.

Information collected automatically: basic technical and usage data such as your browser type, device, approximate location and the pages you visit, collected through our hosting and analytics providers.

Payment information: where you pay for an engagement, card and billing details are collected and processed by our payment provider. We do not store full card numbers.

To schedule and deliver consultations and coaching, to answer your enquiries, to send you engagement admin and where you have opted in occasional emails about our work and offers, to issue invoices and keep financial records, to improve the Site, and to meet our legal obligations. We do not sell your personal information, and we do not use what you share in sessions for marketing without your permission.

We share information only with service providers who help us operate including scheduling, video conferencing, email, payment processing, hosting and analytics providers and only as far as needed to do their job, and with professional advisers or authorities where the law requires it. If our business is ever transferred, information may pass to the acquiring entity subject to this policy.

The Site uses cookies and similar technologies that are necessary for it to function and, where enabled, to understand how the Site is used in aggregate. You can block or delete cookies in your browser settings; some parts of the Site may then not work as intended.

We keep client and enquiry records for as long as needed to deliver the Services and to satisfy tax, accounting and legal requirements, and then delete or anonymise them. Marketing contacts are kept until you unsubscribe or ask us to remove you.

You can ask us to access, correct, export or delete your personal information, withdraw consent, or stop marketing emails at any time use the unsubscribe link or email hello@animalibera.co. Depending on where you live, you may have additional rights under laws such as the GDPR or the CCPA; we will honour valid requests under those laws and will not discriminate against you for making one.

We are based in the United States and work with clients internationally, so your information may be processed in the United States and other countries where our providers operate. We take reasonable technical and organisational measures to protect your information, though no method of transmission or storage over the internet is completely secure.

The Site and Services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a child has provided information, contact us and we will delete it.

We may update this policy; material changes will be reflected by the "last updated" date above. For any privacy or data request, contact hello@animalibera.co.

Anima Libera Co LLC provides coaching and strategic guidance. We do not guarantee any particular financial or business outcome. The results, revenue figures, rate increases and other outcomes described in testimonials and case studies on this Site are the experience of those specific clients and are not typical, promised or assured. Your results depend on your market, offer, capacity, effort and many factors outside our control.

Nothing on this Site or in our Services is legal, tax, accounting, financial, investment, medical or psychological advice, and coaching is not a substitute for therapy or treatment. Consult a qualified professional in the relevant field before acting on anything discussed. If you are in crisis or need mental health support, please contact a licensed practitioner or your local emergency services.

You are responsible for your own decisions, actions and results, including compliance with the laws that apply to your business. Site content is provided for general information "as is", may change without notice, and may include links to third-party sites we do not control or endorse.